Frequently Asked Questions
Q: Ok, How does this EXACTLY work??
A: Decide how much you want washed, book and that’s really it. First time customers may have 2 options: 1, they can load up 1 or 2 (depending on the size chosen at booking) Trash bags and leave the items at the door for the Laundry Expert to pick up. (If left inside and/or additional instructions are needed please leave notes when booking). If the Pick up is scheduled with at least 2 days advance notice Get It Washed will send or deliver the bag* to be loaded before the booked pick up day.
The booking process: Customer’s have the options to choose if they’d like a one time service, gift certificate or to subscribe. For all these examples, except the gift certificate, the customer then has the option to add to their appointment. If they’d like an additional bag and service, adding bleach or softener, if they’d like items to be hung and next day or same day services are able to be chosen here. For the customer who likes their clothing hung. We ask that you, only the first time, selected “Garment Bag” and $12 will be added to the service so that a garment bag may be given, and it is also used to house hangers as they are not provided. Next, customer’s are able to choose which day and 4 hour pick up window they’d like to have their laundry picked up. Note: the times given only display the first hour; so 10am is 10am -2pm pick up time frame. Lastly customer’s information is collected and any additional desires or requests are input. Such as, unscented or scented detergent, if softener is needed to be added (if yes is selected here but was not added at the previous page the customer will be charged the additional $1.99/bag and if payment is not rendered softer will not be added), preferences for what the customer would like hung. This last part is also where additional directions for the Laundry Experts can be filled in and, if any, promotional codes can be added.
*These options may not always be available and are subject to change; always upon delivery the returned bag will be a reusable Get It Washed bag.
Q: When is delivery?
A: Delivery is automatically 2 days after the pick up date with the same pick up window. For example if Molly booked her pick up for Monday between 10am and 2 pm then her delivery dated is expected to arrive Wednesday between 10am and 2pm. Customers receive On the Way, Picked Up, Out for Delivery, and Delivered messages throughout the process.
Optional quicker times: if the “Next Day Service” is added, then the delivery should be excepted the next day within the same pick up window. Example: Molly booked services and added-on Next Day Delivery, her pick up is on Thursday 4pm-8pm, her delivery will be Friday 4pm-8pm.
If “Same day service” is selected the customer MUST book 24 hours (one full day) before the desired pick up and must select a window of 8am-12pm. The clothing will automatically be delivered the same day between 4pm-8pm. Example: Molly would like same day service. She books Friday night, and would like Saturday pick up, but realizes its too late. She then chooses Sunday pick up between 8-12pm and can expect her delivery to be between 4pm-8pm Sunday evening.
Q: How do I know which size to choose?
A: Simply put, the HassleFree Standard Bag holds one Standard Kitchen (13-Gallon) Trash bag (or up to 25 pounds of laundry), whereas the Luxe Holds 2 (up to 45 pounds of laundry). Trash bags can be stuffed, packed to the max, as long as the top can close all the way without the trash bag ripping, then it will fit perfectly within one of our HassleFree bags.
Q: Do y'all Hang clothes?
A: YES! We do hang clothes, we ask that our customers purchase our Garment Bag for $12. This alerts our Laundry Experts that they will be hanging items (Customers should use the notes section when booking to add which items they want hung and which they want folded) as well as it turns into a neat place to store hangers! The Garment bag had a double use. Right side up, the bag is used to hold the clothes, but turn it upside down and it turns into a bag! When in the upside down position, zip up the garment bag, place the hangers inside, scrunch down the tie and secure, then use the shoulder strap to carry the bag to the spot for the LE to pick up!
Q: I’ve booked my very first appointment, now what do I do?
A: Throw all of the laundry you want washed and folded into a 13-Gallon (Standard Kitchen) Trash Bag. If you chose the Luxe, you should fit two FULL bags worth of laundry and one if the Standard was chosen. If one or more loads are needed, or desired, to be separated out (ie: darks, lights and whites) than additional bags can be used. The FULL bag is just to get an estimate for how much laundry fits into one of our HassleFree Bag sizes, but not indicative of number of loads or separation of laundered items.
Q: What kind of products do you use?
A: All of the product we use are Eco-Friendly, Hypo-allergenic and as we like to say, Almost All Natural products. With our years of research we found that All Natural products are awesome, but some chemicals are needed to get the clothes really clean because we come into contact with all sorts of unnatural products, surfaces and particles throughout the day. Method, Seventh Generation are our two main detergents used.
Q: Do you provide dry cleaning?
A: Unfortunately at this time we do not offer dry cleaning. However, we look forward to offering this as an option in the near future.
Q: When is Pick-up and Drop-off?
A: Standard turn around is 2 days/48 hours. Our system is set up for the next available route, which means you may see a charge for $19.99 or $9.99, simply move the date out to two days after your pick up and select the same time window, or later, and we will get items to you within that time.
There are options for Next Day Delivery with an additional cost of $9.99 and Same Day Delivery at $19.99. The Same Day Delivery must be set up a day in advanced and picked up during the 8am-12pm route time.
Q: How will I know if the driver is close/ do I have to wait the whole 4 hours to meet the Get It Washed Expert?
A: A Get It Washed Expert will send an alert when they're “On The Way”
Q: What services do you provide?
A: Currently we only offer HassleFree (one bag, one price) Service, Subscriptions and Gift Certificates.
Q: Is all laundry acceptable?
A: Unfortunately, we ask that any delicate and any sentimental items should not be included in the bags to avoid any unwanted changes to clothing or the like. We also ask that if clothing is soiled in bodily fluid or may have been contaminated by a virus that you either launder at home or let us know and we will invoice the Biohazard fee (ranging from $50-$100 depending on the contaminate and size of the bag).
Q: What forms of payment do you accept?
A: We accept all major Credit/Debit Cards with appropriate logos on them. We are able to, under certain circumstances, accept Venmo, CashApp, or Zelle (these are less likely to be accepted, and Not at all accepted for subscription services). Cash and Checks are NOT accepted.
Thank you for reading!! We hope this has answered all or a majority of your questions, and maybe lessened any anxieties you and your family may have. We hold high standards and truly care about our customers, we have a satisfaction and money back guarantee. That means if you are not satisfied we will attempt a second time, and if our services are still not meeting satisfaction we will happily give you your money back. Also, if you did not get a specific question answered here please feel free to text or call 225-400-5150 or email us at email@example.com and we’ll answer and possibly add it here! Thank you!! ~Amber & Desmond Mitchell, Founder/CEO