Frequently Asked Questions
Q: Ok, How does this EXACTLY work??
A: Hey! We're glad you are here and have made the decision to start living HassleFree (life without laundry, or at least mostly). Depending on how much laundry you have, you pick the bag you think will fit all of you items that you want washed. When in doubt, pick the Luxe. Also, a good rule of thumb is if you have more than three people in a house you'll want to snag the Luxe bag, and if you have less then you can go for the Standard. The best part is if you have overage you always have the option to add-on the MINI bag for $10! The bag itself is free, you only pay the $10 each time it's needed.
Q: How do I know which size to choose?
A: Simply put, the HassleFree Standard Bag holds one Standard Kitchen (13-Gallon) Trash bag (or up to 30 pounds of laundry), whereas the Luxe Holds 2 (up to 48 pounds of laundry). Trash bags can be stuffed, packed to the max, as long as the top can close all the way without the trash bag ripping, then it will fit perfectly within one of our HassleFree bags. We want you to get the most from your Get It Washed service. If there is overage upon assembly (when the Laundry Expert has washed, dried, folded and adding all items back into our HassleFree bag) we will be sure to notify you of any additional charges. Our goal is to make sure that we can get the most laundry done at the best value to you, our customer.
Q: Do y'all Hang clothes?
A: YES! We do hang clothes, we ask that our customers purchase our Garment Bag for $12. This alerts our Laundry Experts that they will be hanging items (Customers should use the notes section when booking to add which items they want hung and which they want folded) as well as it turns into a neat place to store hangers! The Garment bag had a double use. Right side up, the bag is used to hold the clothes, but turn it upside down and it turns into a bag! When in the upside down position, zip up the garment bag, place the hangers inside, scrunch down the tie and secure, then use the shoulder strap to carry the bag to the spot for the LE to pick up!
Q: I’ve booked my very first appointment, now what do I do?
A: Throw all of the laundry you want washed and folded into a 13-Gallon (Standard Kitchen) Trash Bag. If you chose the Luxe, you should fit two FULL bags worth of laundry and one if the Standard was chosen. If one or more loads are needed, or desired, to be separated out (ie: darks, lights and whites) than additional bags can be used. The FULL bag is just to get an estimate for how much laundry fits into one of our HassleFree Bag sizes, but not indicative of number of loads or separation of laundered items.
Q: How can I use the MINI bag/what is it for?
A: The MINI bag is used as an overage and can also be used to separate clothes. So, if you know you'd like to have your whites done separately or lights VS darks then simply put the items you want to keep separate in the MINI bag and set it out next to your Luxe or Standard bag, if you want to only pay the HassleFree pricing then be sure to leave a little room for the clothes in the MINI.
Upon delivery the Laundry Expert will simply put everything back into one bag, if it all fits you only pay the HassleFree Price (either $49.99 for the Luxe or $29.99 for the Standard) and the MINI bag comes back to you empty along with the Luxe or Standard Bag.
Q: What kind of products do you use?
A: All of the product we use are Eco-Friendly, Hypo-allergenic and as we like to say, Almost All Natural products. With our years of research we found that All Natural products are awesome, but some chemicals are needed to get the clothes really clean because we come into contact with all sorts of unnatural products, surfaces and particles throughout the day.
Q: Do you provide dry cleaning?
A: Unfortunately at this time we do not offer dry cleaning. However, we look forward to offering this as an option in the near future.
Q: When is Pick-up and Drop-off?
A: Standard turn around is 2 days/48 hours. Our system is set up for the next available route, which means you may see a charge for $19.99 or $9.99, simply move the date out to two days after your pick up and select the same time window, or later, and we will get items to you within that time.
There are options for Next Day Delivery with an additional cost of $9.99 and Same Day Delivery at $19.99. The Same Day Delivery must be set up a day in advanced and picked up during the 8am-12pm route time.
Q: How will I know if the driver is close/ do I have to wait the whole 4 hours to meet the Get It Washed Expert?
A: A Get It Washed Expert will send an alert when they're on the way
Q: What services do you provide?
A: Currently we only offer HassleFree (one bag, one price) Service, Subscriptions and Baby Bundles.
Q: What is a Baby Bundle?
A: Our Baby Bundle is the perfect gift for new or seasoned moms! The Baby Bundle comes with our Get It Washed MINI bag and ONE service. We also include 1 bottle of Dreft, 1 muslin wrap blanket, 2 burp cloths, 2 sets of mittens, 2 sets of socks. This item is shipped to either the gift giver or the momma directly.
Q: Is all laundry acceptable?
A: Unfortunately, we ask that any delicate and any sentimental items should not be included in the bags to avoid any unwanted changes to clothing or the like.
Q: What forms of payment do you accept?
A: We accept all major Credit/Debit Cards with appropriate logos on them. We are able to, under certain circumstances, able to use Venmo, CashApp, PayPal or Zelle. Cash and Checks are NOT accepted.